Terms of services

These terms of service policy governs the relationship between bharatkengo.com hereinafter referred to as ("the App," "the Portal," "the Company," "BharatKeNGO") and the user hereinafter referred to as ("the user," "you," "the donor"). By accessing or using the App or the Portal, you agree to abide by this Policy. If you do not agree with any part of this Policy, you should refrain from using the App or the Portal. This Policy outlines the terms and conditions under which you may access and use the services provided by BharatKenGo.com, including but not limited to donation services, NGO ratings, and any other features offered by the Company. It also covers your rights, responsibilities, and obligations as a user of the App or the Portal. Please read this Policy carefully before using the services provided by bharatkengo.com

Registration

1. Account Creation: In order to use the App, you must register for an account. You agree to provide accurate and complete information during the registration process, including but not limited to your full name, mobile number, email address, city, and state.
2. Age Requirement: By registering for an account, you affirm that you are at least 18 years old or the legal age of majority in your jurisdiction. If you are under the age of 18, you must obtain parental or guardian consent before registering for an account.
3. User Verification: The Company may require you to verify your email address or mobile number during the registration process to prevent fraud and ensure the security of your account.
4. Username and Password: You are responsible for choosing a secure password and maintaining the confidentiality of your account credentials. You agree not to share your password with anyone else or allow anyone else to access your account.
5. Profile Information: You may be required to provide additional profile information, such as a profile picture or bio, which will be publicly visible to other users of the App.
6. Accurate Information: You agree to keep your account information up to date and accurate at all times. If any of your information changes, you must update it promptly within the App.
7. Multiple Accounts: You may not create multiple accounts for the purpose of abusing the App or engaging in fraudulent activities.
8. Account Suspension or Termination: The Company reserves the right to suspend or terminate your account at any time, with or without cause, and with or without notice, if it believes that you have violated these Terms or engaged in any fraudulent, abusive, or illegal activities.
9. Data Security: While the Company takes measures to protect the security of your account information, including encryption and secure protocols, you acknowledge that no security measures are 100% foolproof. You agree to use the App at your own risk and to notify the Company immediately of any unauthorized access or use of your account.

User Content

1. Content Submission: The App may allow you to post, upload, or submit content, including but not limited to ratings, reviews, comments, messages, and images ("User Content").
2. Ownership of User Content: By posting, uploading, or submitting User Content, you retain ownership of the intellectual property rights in that content. However, by submitting User Content, you grant the Company a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with the operation of the App and the Company's business activities.
3. Content Standards: You agree not to post, upload, or submit any User Content that is unlawful, defamatory, libelous, obscene, threatening, invasive of privacy, infringing of intellectual property rights, or otherwise objectionable.
4. Responsibility for User Content: You are solely responsible for the User Content you post, upload, or submit, and you agree to indemnify and hold harmless the Company from any claims arising out of or relating to your User Content.
5. Public Visibility: User Content may be publicly visible to other users of the App. By submitting User Content, you acknowledge and agree that it may be viewed, shared, and commented on by other users.
6. Content Moderation: The Company reserves the right, but has no obligation, to monitor, review, or remove User Content that it determines, in its sole discretion, violates these Terms or is otherwise inappropriate or harmful.
7. Prohibited Content: Prohibited User Content includes, but is not limited to, content that:
   1. Infringes upon the rights of any third party, including intellectual property rights.
   2. Contains viruses, malware, or other harmful code.
   3. Harasses, threatens, or abuses others.
   4. Promotes discrimination, hatred, or violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic.
   5. Contains false or misleading information.
   6. Violates any applicable laws or regulations.
8. User Feedback: The Company welcomes feedback and suggestions regarding the App and its features. If you provide any feedback or suggestions, you grant the Company the right to use such feedback or suggestions without any obligation to compensate you.
9. Monitoring and Enforcement: The Company may, but is not obligated to, monitor or review User Content. The Company reserves the right to remove or disable access to any User Content that violates these Terms, without prior notice.
10. Reporting Violations: If you believe that any User Content violates these Terms or is otherwise inappropriate, please report it to the Company using the designated reporting mechanism within the App.

Donations

1. Making Donations: The App facilitates donations to registered NGOs. By making a donation through the App, you agree to abide by the terms and conditions set forth by the respective NGO and any payment processor used by the Company.
2. Donation Process:
   1. Selection of NGO: Users can select the NGO they wish to donate to from a list of registered NGOs available on the App.
   2. Amount and Payment Method: Users can choose the donation amount and payment method (e.g., UPI, credit/debit card) within the App.
   3. UPI Payment: Users are bound to make donations using the UPI (Unified Payments Interface) provided within the App. Donations made through other channels will not count towards the App's donation verification process.
3. Verification Process:
   1. NGO Verification: Once a user makes a donation through the App, the respective NGO will be notified to verify the donation from their end.
   2. Processing Time: Verification by the NGO may take up to a few hours or a maximum of three days. During this time, the status of the donation will be shown as "Pending Verification" in the App.
   3. Completion of Donation: Once the NGO verifies the donation, the status will be updated to "Verified" within the App, indicating that the donation has been successfully received and acknowledged by the NGO.
   4. Failed Verification: If the NGO fails to verify the donation within the specified time frame, the donation status will be marked as "Failed Verification" in the App, and the user may be eligible for a refund, subject to the NGO's policies.
4. Refunds:
   1. Eligibility: Users may be eligible for a refund in the following cases:
      1. The NGO fails to verify the donation within the specified time frame.
      2. The donation is made in error (e.g., incorrect amount, technical issue).
   2. Refund Process: Users can request a refund by contacting customer support within the App. Refunds will be processed in accordance with the Company's refund policy.
5. Disputes:
   1. Dispute Resolution: In the event of any disputes regarding donations, users and NGOs agree to resolve them amicably and in good faith.
   2. Company's Role: The Company acts solely as a facilitator for donations and is not responsible for disputes between users and NGOs. However, the Company may assist in resolving disputes to the best of its ability.

Use of Service

1. Misuse of App Content:
   1. Prohibited Actions: You agree not to misuse, reproduce, distribute, modify, or otherwise exploit any content available on the App for any unauthorized purposes.
   2. Intellectual Property: All content on the App, including but not limited to text, graphics, logos, images, and software, is protected by intellectual property rights and is the property of the Company or its licensors. You agree not to infringe upon these rights.
   3. Prohibited Uses: Prohibited actions include, but are not limited to, scraping, data mining, reverse engineering, or any other unauthorized use of the App or its content.
2. Violation of Policy:
   1. Compliance: You agree to comply with all applicable laws, regulations, and policies while using the App.
   2. Prohibited Activities: Prohibited activities include, but are not limited to, engaging in fraudulent, deceptive, or illegal conduct, impersonating others, or violating the rights of third parties.

Use of Service

1. Misuse of App Content:
   1. Prohibited Actions: You agree not to misuse, reproduce, distribute, modify, or otherwise exploit any content available on the App for any unauthorized purposes.
   2. Intellectual Property: All content on the App, including but not limited to text, graphics, logos, images, and software, is protected by intellectual property rights and is the property of the Company or its licensors. You agree not to infringe upon these rights.
   3. Prohibited Uses: Prohibited actions include, but are not limited to, scraping, data mining, reverse engineering, or any other unauthorized use of the App or its content.
2. Violation of Policy:
   1. Compliance: You agree to comply with all applicable laws, regulations, and policies while using the App.
   2. Prohibited Activities: Prohibited activities include, but are not limited to, engaging in fraudulent, deceptive, or illegal conduct, impersonating others, or violating the rights of third parties.
3. Unauthorized Use of NGO QR Codes:
   1. QR Code Usage: The App may provide QR codes for registered NGOs to facilitate donations. Users agree to use these QR codes only for the purpose of making legitimate donations to the respective NGOs.
   2. Prohibited Activities: Users are prohibited from tampering with, copying, distributing, or using NGO QR codes for any unauthorized or fraudulent purposes.
   3. Consequences of Misuse: Any unauthorized use of NGO QR codes may result in suspension or termination of your account and may be subject to legal action.
4. Creating Fake NGO Accounts:
   1. Prohibited Conduct: You agree not to create fake or misleading accounts for NGOs or engage in any other deceptive practices on the App.
   2. Verification Process: NGOs must undergo a verification process to ensure their legitimacy. Creating fake NGO accounts undermines the integrity of the platform and is strictly prohibited.
   3. Consequences: Any user found to be creating fake NGO accounts may have their account suspended or terminated, and the fake NGO account may be removed from the platform.
5. Responsibility for Use:
   1. Accountability: You are solely responsible for your use of the App and for any consequences arising from your actions.
   2. Indemnification: You agree to indemnify and hold harmless the Company, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, or losses arising from your use of the App in violation of these Terms.

Third-Party Links

1. Links to Third-Party Websites:
   1. Integration: The App may contain links to third-party websites, services, or resources ("Third-Party Links") that are not owned or controlled by the Company.
   2. Disclaimer: The Company does not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any Third-Party Links.
2. Third-Party Services:
   1. Integration and Compatibility: Certain features of the App may integrate with or rely on third-party services, such as payment processors or social media platforms. Your use of such third-party services is subject to their respective terms of service and privacy policies.
   2. No Endorsement: The inclusion of Third-Party Links or integration with third-party services does not imply endorsement by the Company. You acknowledge and agree that the Company is not responsible for the availability, accuracy, or functionality of any third-party services.
3. User Discretion:
   1. Caution Advised: You use Third-Party Links and third-party services at your own risk. It is your responsibility to review and understand the terms of service and privacy policies of any third-party websites or services before interacting with them.
   2. Third-Party Transactions: Any transactions or interactions you have with third-party websites or services, including but not limited to payments, purchases, or communications, are solely between you and the third party. The Company is not responsible for any disputes, damages, or losses arising from such transactions or interactions.
4. Reporting Issues:
   1. Feedback and Concerns: If you encounter any issues or have concerns about Third-Party Links or third-party services, please report them to the Company using the designated reporting mechanism within the App.
   2. Monitoring and Remediation: The Company may, but is not obligated to, monitor Third-Party Links and third-party services for compliance with these Terms. The Company reserves the right to remove or disable any Third-Party Links or integration with third-party services that violate these Terms or are otherwise inappropriate or harmful.

Amendments

1. Updates to Terms:
   1. Modification: The Company reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the App.
   2. Notification: The Company may notify users of material changes to these Terms through the App or by other means, such as email.
2. Acceptance of Amendments:
   1. Continued Use: Your continued use of the App after the posting of revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue using the App.
   2. Review of Changes: It is your responsibility to review these Terms periodically for any changes. The "Last Updated" date at the top of these Terms indicates when they were last modified.
3. Impact on Existing Users:
   1. Application to Existing Users: Updated Terms apply to all users, including those who registered before the changes were made.
   2. Notice Period: If the changes materially affect your rights or obligations, the Company will provide a notice period during which you may choose to accept the changes or terminate your account.
4. Amendment Process:
   1. Feedback and Suggestions: The Company welcomes feedback and suggestions regarding these Terms. If you have any questions or concerns about the amendments, please contact us using the designated channels.
   2. Dispute Resolution: Any disputes arising from changes to these Terms will be resolved in accordance with the dispute resolution provisions outlined in Section [X] of these Terms.
5. Severability:
   1. Legal Validity: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect to the fullest extent permitted by law.
   2. Modification of Invalid Provisions: In the event of the invalidity or unenforceability of any provision of these Terms, the Company reserves the right to modify such provision to the extent necessary to make it valid, legal, and enforceable while preserving its intent.
6. Prior Agreements:
   1. Supersedes Prior Agreements: These Terms supersede any prior agreements or understandings between you and the Company regarding the use of the App.
   2. Integration Clause: These Terms constitute the entire agreement between you and the Company regarding your use of the App and supersede all prior or contemporaneous communications, agreements, and proposals, whether oral or written, between you and the Company.

Customer Support

1. Contact Information:
   1. Availability: The Company provides customer support to assist users with questions, concerns, or issues related to the App.
   2. Contact Channels: You can reach our customer support team through the following channels:
      • Email: support@bharatkengo.com
      • In-App Chat: [Chat support option within the App]
2. Support Hours:
   1. Availability: Customer support is available during regular business hours, Monday through Friday, excluding public holidays.
   2. Response Time: We strive to respond to all inquiries in a timely manner. Response times may vary depending on the nature and complexity of the issue.
3. Types of Support:
   1. General Inquiries: Our customer support team can assist you with general questions about the App, account management, and usage guidelines.
   2. Technical Support: If you encounter technical issues or difficulties while using the App, our support team is available to troubleshoot and provide assistance.
4. Feedback and Suggestions:
   1. Welcoming Feedback: We value your feedback and suggestions for improving the App. Feel free to share your ideas, feature requests, or concerns with our customer support team.
   2. Feedback Channels: You can provide feedback through any of our support channels, including email, in-app chat, or phone.
5. Reporting Issues:
   1. Reporting Mechanism: If you encounter any issues with the App, such as bugs, errors, or violations of these Terms, please report them to our customer support team.
   2. Actionable Information: When reporting issues, please provide as much detail as possible, including screenshots, error messages, and steps to reproduce the issue, to help us resolve it quickly.
6. Dispute Resolution:
   1. Assistance: Our customer support team can assist you in resolving disputes related to your use of the App, including issues with donations, user content, or account management.
   2. Mediation: While we strive to resolve disputes amicably, if a resolution cannot be reached, we may provide mediation services or refer you to alternative dispute resolution mechanisms.
7. Escalation Procedures:
   1. Escalation Path: If your issue requires further escalation, our customer support team will guide you through the escalation process and ensure that your concerns are addressed promptly.
   2. Supervisor Contact: In cases where standard support channels do not provide a satisfactory resolution, you may request to speak with a supervisor or manager for further assistance.